STORE POLICY
Payment for your order signifies that you agree to the following terms and conditions.
Payment
Payment is due in full to secure your order. Orders that have not been paid in full are NOT considered officially placed and will not be fulfilled.
Price Adjustments
All prices are subject to change because our prices are often dictated by ingredient and supply costs,
Invoice
After placing your order with us, you will receive an invoice for your order. Invoices need to be paid within 24 hours of the invoice being received. If payment has not been received after 24 hours, your order will be canceled, and the date will reopen to the next client in line.
Cancellations, Rescheduling & Refunds:
We understand that plans can change. If you need to cancel your order, please note the following policies:
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Cancellations must be in writing to inquiry@nextjourneybakeshop.com.
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If your order is canceled more than 7 days before the scheduled delivery/pick-up it will be refunded in full.
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If your order is canceled less than 7 days of the scheduled delivery/pick-up there will be no refund.
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If you need to reschedule a paid order more than 7 days away, you may apply the paid amount pending our availability.
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If you need to reschedule a paid order less than 7 days away, please email or message us via social media.
The invoice for the rescheduled date must be paid within 24 hours of receiving it to secure the new date.
Social Media
We love to share photos of our work! We promise not to post a photo of your special treat online until the day after you have picked it up. Please feel free to tag yourself in the photo of your order!
Cottage Foods Laws & Allergens
We are a fully licensed cottage food operator within the state of Alabama. As such, our products are prepared pursuant to the state cottage food laws in a home kitchen that has not been inspected by the Department of Health. All items are prepared in a kitchen that contains nuts, eggs, dairy, and gluten.
Inspiration
Feel free to provide inspirational photos to help us with the design of your item. Please remember, the photos are just for inspiration, and we will NOT copy another baker's work exactly nor will we copy copywritten or trademarked images without official permission. Refunds will not be issued based on the artistic interpretation of a design. Please provide color swatches for reference when a close match is important.
Care
Once you accept your order, it becomes your responsibility. For best results please be aware of the following:
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Keep products out of direct sunlight.
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Do not refrigerate your items unless otherwise noted.
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When transporting your order, place items on the floor of the car on the flattest surface possible. Drive slowly around corners and allow more time to brake.
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Please ask for additional instructions if needed.
Pick-Up Dates
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Pick-up/delivery times are set at the time of ordering.
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We will not be able to reschedule your order for a different pick-up date once the payment has been received.
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If your event date changes, please see the refund policy.
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If you are running late, please email or message us via social media.
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Orders that are not picked up within 1 hour of the set pick-up window or you have not made other arrangements with us, are subject to forfeiture and no refunds will be given.
Payment Methods Accepted
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Credit / Debit Cards
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PayPal
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Venmo
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CashApp
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Offline Payments
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